82:T692,Tjänstedesign – principer och praktiker är den första boken på svenska om tjänstedesign. Tankarna som presenteras i boken är baserade på mer än 20 års internationellt ledande forskning och går bortom en gängse syn på tjänstedesign som kundupplevelse och tjänstemöte. Den här andra och delvis omarbetade upplagan innehåller, förutom de underliggande principerna för ett framgångsrikt designarbete, en helt omarbetad del där designs roll för systemtransformation och designförmåga har vidareutvecklats.

Vilka kompetenser krävs i en organisation som vill arbeta med tjänstedesign? Hur väljs metoder och hur identifierar man vilken metod som lämpar sig för en viss kontext? Tjänstedesign – principer och praktiker presenterar tre teoretiska perspektiv på tjänstedesign, fem grundläggande principer och en bred palett av metodansatser. Med utgångspunkt i verklighetsbaserade fallbeskrivningar från privat och offentlig sektor beskriver och analyserar författarna hur principer och metoder används i praktiken. Boken presenterar även ett antal systemansatser som inspirerar till att vidareutveckla hur designpraktik framgångsrikt kan användas för att stärka de omställningar som samhället står mitt i.

Bokens fokus på underliggande principer för framgångsrikt designarbete gör den till både ett redskap att använda tillsammans med en metodhandbok och en teoretisk utgångspunkt för ett kritiskt perspektiv på tjänstedesign. Den är användbar för studenter och praktiker med olika bakgrund och arbetsområden som vill lära sig mer om tjänstedesign och skapar även en vokabulär för området på svenska.83:T5c8,Det har blivit allt vanligare att se idrott som en lösning på olika slags utmaningar i samtiden. I linje med sådana idéer har idrott allt oftare kommit att användas som ett sätt att möta problem som följer i spåren av segregation och ojämlikhet. Frågan är vad just idrott kan erbjuda när det gäller att lösa samhällsproblem: vari består just idrottens kraft?

Med grund i aktuell forskning tar sig Idrottens kraft? an frågan om idrottens nytta i samhället. I boken analyseras hur olika verksamheter som använder idrott som ett redskap för sociala ändamål förstås av aktörer som deltar i och utför dem. Fokus riktas bland annat mot hur verksamheterna organiseras och de socialpedagogiska ambitioner de drivs av.

Med sina empiriska exempel ger boken perspektiv på skapandet av sociala problem och vad det i sin tur möjliggör i form av styrning och socialpolitiska insatser. I boken problematiseras tilltron till idrottens kraft, som en lösning på olika samhällsproblem. Genom att undersöka idrotten blir det på så vis möjligt att förstå inte bara idrotten, utan även det samhälle som gör idrotten möjlig som lösning på sociala problem.

Idrottens kraft? riktar sig till studerande inom bland annat idrotts- och statsvetenskap, sociologi, socionom- och lärarutbildningarna, verksamma inom arbete med ungdomar, idrott, fritid och integration samt andra som är intresserade av idrottens roll i samhället.84:T5e9,E-förvaltning, dvs. offentliga e-tjänster, e-administration och e-demokrati, har kommit att bli ett vanligt inslag i kommuners, landstings, myndigheters och medborgares vardag. Trots att det i dag finns stor erfarenhet av och praktisk kompetens inom e-förvaltning, erbjuds emellertid inte så ofta möjlighet till reflektion och erfarenhetsutbyte eller till att utveckla en teoretisk referensram kring den pågående förändringsprocessen.Förvaltning och medborgarskap i förändring bidrar till att upprätta en dialog mellan pågående forskning och etablerad praxis inom området e-förvaltning. Boken ger en översikt av aktuell forskning såväl som praktiska erfarenheter från en mängd sammanhang med exempel från kommuner, landsting och myndigheter.Utifrån olika infallsvinklar och med skilda metodologiska angreppssätt analyseras utrymmet för design och styrning samt medborgarnas handlingsutrymme. Bland annat diskuteras medborgarnas möjligheter att påverka det pågående förändringsarbetet och hur e-tjänster kan designas för att möta olika medborgarperspektiv. Författarna väcker också frågan om vilka konsekvenser den pågående omvandlingen av offentlig förvaltning kan komma att få. Varje kapitel avslutas med ytterligare frågor för diskussion och reflektion. Boken vänder sig till studenter inom ämnen som informatik, offentlig administration och företagsekonomi samt till yrkesverksamma med intresse för verksamhetsutveckling och IT-frågor i offentlig förvaltning.3c:["$","$L7d",null,{"state":{"mutations":[],"queries":[{"dehydratedAt":1793599131095,"state":{"data":{"pages":[{"requestId":"d0dad87e-b4a1-4376-8b3e-bbbd7b52d62f","total":{"value":3,"relation":"eq"},"rows":[{"entityType":"book","isbn":"9789144195247","id":978325,"score":2,"editionGroup":{"id":203423,"editions":[{"isbn":"9789144195247","id":978325,"editionNumber":2,"publishYear":2025,"purchasable":true,"availability":{"used":{"good":1},"stock":false,"digital":false,"partner":true}},{"isbn":"9789144130958","id":578142,"editionNumber":1,"publishYear":2021,"purchasable":true,"availability":{"used":{"perfect":12,"good":3},"stock":false,"digital":false,"partner":false}}]},"position":0,"book":{"id":978325,"isbn":"9789144195247","created":"2025-08-19T04:56:26.000Z","title":"Tjänstedesign : 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