Everyone can win : responding to conflict constructively Upplaga 2

Everyone Can Win: Responding to the Conflict Constructively is a completely revised and updated second edition of Helena Cornelius' and Shoshana Faire's classic book on conflict resolution. It is now nearly twice as long as the original edition published in 1989. It provides the essentials for handling personal and workplace difficulties with emotional intelligence. With its friendly and uplifting advice, stories, exercises and proven techniques, Everyone Can Win teaches collaborative and compassionate problem-solving, even when relationships are stretched to their limit. This second edition adds lots of new material on such topics as response rather than reaction, principles from the martial art of Aikido, handling difficult people and personalities, clashes of values and the pitfalls and solutions to toxic power issues.