Foundations of IT service management based on ITIL V3; Jan Van Bon, Annelies van der Veen; 2005
Begagnad
Foundations of IT service management based on ITIL V3; Jan Van Bon, Annelies van der Veen; 2005
Begagnad

Foundations of IT service management based on ITIL V3Upplaga 3

av Jan Van Bon, Annelies van der Veen

  • Upplaga: 3e upplagan
  • Utgiven: 2005
  • ISBN: 9789087530570
  • Sidor: 1 st
  • Förlag: van Haren Publishing
  • Format: Häftad
  • Språk: Engelska

Om boken

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

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Mer om Foundations of IT service management based on ITIL V3 (2005)

2005 släpptes boken Foundations of IT service management based on ITIL V3 skriven av Jan Van Bon, Annelies van der Veen. Det är den 3e upplagan av kursboken. Den är skriven på engelska och består av 1 sida. Förlaget bakom boken är van Haren Publishing.

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Referera till Foundations of IT service management based on ITIL V3 (Upplaga 3)

Harvard

Bon, J. V. & Veen, A. van der (2005). Foundations of IT service management based on ITIL V3. 3:e uppl. van Haren Publishing.

Oxford

Bon, Jan Van & Veen, Annelies van der, Foundations of IT service management based on ITIL V3, 3 uppl. (van Haren Publishing, 2005).

APA

Bon, J. V., & Veen, A. van der. (2005). Foundations of IT service management based on ITIL V3 (3:e uppl.). van Haren Publishing.

Vancouver

Bon JV, Veen A van der. Foundations of IT service management based on ITIL V3. 3:e uppl. van Haren Publishing; 2005.

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