Leadership and communication Upplaga 1

Communication is the human activity that we know best and have most experience of; actually, we ought to be experts on communication! Yet we sometimes end up in deadlock situations, realizing that what we are trying to say isn’t getting through. It often happens in situations when emotions are involved, when there is a conflict going on or when we seem to have so different backgrounds that we can’t quite understand one another. Leadership and communication is an introduction to basic communication theory, body language, leadership and group psychology as well as listening, professional conversations, conflict management and change processes. This book is intended for those who in their professions get in contact with e.g. managers, teachers and health professionals.