Service management : operations, strategy, information technology; Sanjeev Bordoloi; 2019
Begagnad
Service management : operations, strategy, information technology; Sanjeev Bordoloi; 2019
Begagnad

Service management : operations, strategy, information technologyUpplaga 9

av Sanjeev Bordoloi

  • Upplaga: 9e upplagan
  • Utgiven: 2019
  • ISBN: 9781260092424
  • Sidor: 524 st
  • Förlag: McGraw-Hill Education
  • Format: Häftad
  • Språk: Engelska

Om boken

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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Mer om Service management : operations, strategy, information technology (2019)

2019 släpptes boken Service management : operations, strategy, information technology skriven av Sanjeev Bordoloi. Det är den 9e upplagan av kursboken. Den är skriven på engelska och består av 524 sidor. Förlaget bakom boken är McGraw-Hill Education som har sitt säte i New york.

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Tillhör kategorierna

Referera till Service management : operations, strategy, information technology (Upplaga 9)

Harvard

Bordoloi, S. (2019). Service management : operations, strategy, information technology. 9:e uppl. McGraw-Hill Education.

Oxford

Bordoloi, Sanjeev, Service management : operations, strategy, information technology, 9 uppl. (McGraw-Hill Education, 2019).

APA

Bordoloi, S. (2019). Service management : operations, strategy, information technology (9:e uppl.). McGraw-Hill Education.

Vancouver

Bordoloi S. Service management : operations, strategy, information technology. 9:e uppl. McGraw-Hill Education; 2019.