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Delivering the Customer Experience: Creating Attainable Dreams A Guide for Retail Teams
- Utgiven: 2010
- ISBN: 9781453823989
- Sidor: 140 st
- Förlag: Createspace Independent Publishing Platform
- Format: Häftad
- Språk: Engelska
Om boken
Using more than 50 best practice examples from successful retailers globally, in this book retail thought leader and business strategist Dr Mark Dorgan offers a practical framework you can use to design and deliver a differentiated retail customer experience in the store and in multi-channel retailing. Using straight-forward descriptions of the key concepts, best practice cases and practical tool sets, the book offers retail teams and others who deal with consumers a clear and practical approach to delivering the customer experience in-store, on-line, on-mobile and across channels, tapping into both established retail best practices and strategies for responding to new consumer trends.
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Mer om Delivering the Customer Experience: Creating Attainable Dreams A Guide for Retail Teams (2010)
I oktober 2010 släpptes boken Delivering the Customer Experience: Creating Attainable Dreams A Guide for Retail Teams skriven av Mark F Dorgan. Den är skriven på engelska och består av 140 sidor. Förlaget bakom boken är Createspace Independent Publishing Platform.
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Referera till Delivering the Customer Experience: Creating Attainable Dreams A Guide for Retail Teams
Harvard
Dorgan, M. F. (2010). Delivering the Customer Experience: Creating Attainable Dreams A Guide for Retail Teams. Createspace Independent Publishing Platform.
Oxford
Dorgan, Mark F, Delivering the Customer Experience: Creating Attainable Dreams A Guide for Retail Teams (Createspace Independent Publishing Platform, 2010).
APA
Dorgan, M. F. (2010). Delivering the Customer Experience: Creating Attainable Dreams A Guide for Retail Teams. Createspace Independent Publishing Platform.
Vancouver
Dorgan MF. Delivering the Customer Experience: Creating Attainable Dreams A Guide for Retail Teams. Createspace Independent Publishing Platform; 2010.
