English for Sales & PurchasingExpress seriesOxford business EnglishOxford business English. Express series

This resource is aimed at learners who need to communicate confidently and effectively in English in the area of sales and purchasing. The essential expressions and conversational techniques required for managing clients, dealing with suppliers, drawing up proposals, and dealing with complaints and enquiries are covered. Table of contents: * Jobs and responsibilities (job titles and tasks, a sales meeting, a requisition) * New contacts (at a trade fair, relationship building, follow-up emails) * Offers (a sales pitch, the AIDA approach to sales, a request for proposal, an offer letter) * Negotiations (tips for successful negotiations, a company visit, negotiating styles, win-win negotiations) * Orders (telephone orders, an online order, a change to an order, numbers and figures, contract terms and phrases) * Customer care (dealing with problems over the telephone and in writing, an online complaint form).