Express Series: English for Customer Care
- Utgiven: 2007
- ISBN: 9780194579063
- Sidor: 80 st
- Förlag: OUP Oxford
- Format: Bok
- Språk: Engelska
Om boken
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively. Published On: 2007-10-31
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Mer om Express Series: English for Customer Care (2007)
I oktober 2007 släpptes boken Express Series: English for Customer Care skriven av Richey Rosemary. Den är skriven på engelska och består av 80 sidor. Förlaget bakom boken är OUP Oxford.
Köp boken Express Series: English for Customer Care på Studentapan och spara pengar.
Referera till Express Series: English for Customer Care
Harvard
Rosemary, R. (2007). Express Series: English for Customer Care. OUP Oxford.
Oxford
Rosemary, Richey, Express Series: English for Customer Care (OUP Oxford, 2007).
APA
Rosemary, R. (2007). Express Series: English for Customer Care. OUP Oxford.
Vancouver
Rosemary R. Express Series: English for Customer Care. OUP Oxford; 2007.
