Foundations of IT service management based on ITILUpplaga 2
- Upplaga: 2a upplagan
- Utgiven: 2005
- ISBN: 9789077212585
- Sidor: 233 st
- Förlag: Van Haren Publishing
- Språk: Engelska
Om boken
This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.
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Mer om Foundations of IT service management based on ITIL (2005)
2005 släpptes boken Foundations of IT service management based on ITIL skriven av Jan. Van Bon, Mike. Pieper, Annelies van der Veen, Annelies van der edt: Veen, IT Service Management Forum.. Det är den 2a upplagan av kursboken. Den är skriven på engelska och består av 233 sidor. Förlaget bakom boken är Van Haren Publishing.
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Referera till Foundations of IT service management based on ITIL (Upplaga 2)
Harvard
Bon, Jan. V., Pieper, Mike., Veen, A. van der, Veen, A. van der edt: & Forum., I. S. M. (2005). Foundations of IT service management based on ITIL. 2:a uppl. Van Haren Publishing.
Oxford
Bon, Jan. Van, Pieper, Mike., Veen, Annelies van der, Veen, Annelies van der edt: & Forum., IT Service Management, Foundations of IT service management based on ITIL, 2 uppl. (Van Haren Publishing, 2005).
APA
Bon, Jan. V., Pieper, Mike., Veen, A. van der, Veen, A. van der edt:, & Forum., I. S. M. (2005). Foundations of IT service management based on ITIL (2:a uppl.). Van Haren Publishing.
Vancouver
Bon JanV, Pieper Mike, Veen A van der, Veen A van der edt:, Forum. ISM. Foundations of IT service management based on ITIL. 2:a uppl. Van Haren Publishing; 2005.
