From feared tax collector to popular service agency; Anders Stridh; 2015

From feared tax collector to popular service agency

av Anders Stridh
How can an agency that takes people’s money be so popular and appreciated? Much of the answer to that question lies in the process of change that the Tax Agency has carried out in recent decades. Through value management and determined work with attitudes, the Tax Agency has changed from a feared tax collector into a popular service agency trusted by the public. Anders Stridh and Lennart Wittberg have been part of the driving force during the path of change. In this book they discuss the critical factors for success.”
How can an agency that takes people’s money be so popular and appreciated? Much of the answer to that question lies in the process of change that the Tax Agency has carried out in recent decades. Through value management and determined work with attitudes, the Tax Agency has changed from a feared tax collector into a popular service agency trusted by the public. Anders Stridh and Lennart Wittberg have been part of the driving force during the path of change. In this book they discuss the critical factors for success.”
Utgiven: 2015
ISBN: 9789198155877
Förlag: Strömberg Distribution i Flemingsberg
Format: Inbunden
Språk: Engelska
Sidor: 157 st
How can an agency that takes people’s money be so popular and appreciated? Much of the answer to that question lies in the process of change that the Tax Agency has carried out in recent decades. Through value management and determined work with attitudes, the Tax Agency has changed from a feared tax collector into a popular service agency trusted by the public. Anders Stridh and Lennart Wittberg have been part of the driving force during the path of change. In this book they discuss the critical factors for success.”
How can an agency that takes people’s money be so popular and appreciated? Much of the answer to that question lies in the process of change that the Tax Agency has carried out in recent decades. Through value management and determined work with attitudes, the Tax Agency has changed from a feared tax collector into a popular service agency trusted by the public. Anders Stridh and Lennart Wittberg have been part of the driving force during the path of change. In this book they discuss the critical factors for success.”
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