Service management : operations, strategy, information technology; James A. Fitzsimmons; 2013
Service management : operations, strategy, information technology; James A. Fitzsimmons; 2013

Service management : operations, strategy, information technology Upplaga 8

av James A. Fitzsimmons

  • Upplaga: 8e upplagan
  • Utgiven: 2013
  • ISBN: 9781259010651
  • Sidor: 544 st
  • Förlag: McGraw-Hill
  • Format: Häftad
  • Språk: Engelska

Om boken

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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Mer om Service management : operations, strategy, information technology (2013)

2013 släpptes boken Service management : operations, strategy, information technology skriven av James A. Fitzsimmons. Det är den 8e upplagan av kursboken. Den är skriven på engelska och består av 544 sidor. Förlaget bakom boken är McGraw-Hill som har sitt säte i New york.

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Referera till Service management : operations, strategy, information technology (Upplaga 8)

Harvard

Fitzsimmons, J. A. (2013). Service management : operations, strategy, information technology. 8:e uppl. McGraw-Hill.

Oxford

Fitzsimmons, James A., Service management : operations, strategy, information technology, 8 uppl. (McGraw-Hill, 2013).

APA

Fitzsimmons, J. A. (2013). Service management : operations, strategy, information technology (8:e uppl.). McGraw-Hill.

Vancouver

Fitzsimmons JA. Service management : operations, strategy, information technology. 8:e uppl. McGraw-Hill; 2013.

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