Service management : operations, strategy, information technology Upplaga 8
- Upplaga: 8e upplagan
- Utgiven: 2013
- ISBN: 9781259010651
- Sidor: 544 st
- Förlag: McGraw-Hill
- Format: Häftad
- Språk: Engelska
Om boken
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: part one: understanding services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; part two: designing the service enterprise, which covers designing the service enterprise to support the competitive strategy; part three: managing service operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; part four: quantitative models for service management that addresses forecasting and managing service inventory.
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Mer om Service management : operations, strategy, information technology (2013)
2013 släpptes boken Service management : operations, strategy, information technology skriven av James A. Fitzsimmons. Det är den 8e upplagan av kursboken. Den är skriven på engelska och består av 544 sidor. Förlaget bakom boken är McGraw-Hill som har sitt säte i New york.
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Referera till Service management : operations, strategy, information technology (Upplaga 8)
Harvard
Fitzsimmons, J. A. (2013). Service management : operations, strategy, information technology. 8:e uppl. McGraw-Hill.
Oxford
Fitzsimmons, James A., Service management : operations, strategy, information technology, 8 uppl. (McGraw-Hill, 2013).
APA
Fitzsimmons, J. A. (2013). Service management : operations, strategy, information technology (8:e uppl.). McGraw-Hill.
Vancouver
Fitzsimmons JA. Service management : operations, strategy, information technology. 8:e uppl. McGraw-Hill; 2013.
