Service operations management : improving service delivery; Robert Johnston; 2008
Begagnad
Service operations management : improving service delivery; Robert Johnston; 2008
Begagnad

Service operations management : improving service deliveryUpplaga 3

av Robert Johnston

4.0 (1)

  • Upplaga: 3e upplagan
  • Utgiven: 2008
  • ISBN: 9781405847322
  • Sidor: 533 st
  • Förlag: FT/Prentice Hall
  • Format: Häftad
  • Språk: Engelska

Om boken

* Written specifically to better serve the needs of students on services-orientated operations management courses. * The first European-originated book. * Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships. * Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality. * Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions.

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Mer om Service operations management : improving service delivery (2008)

2008 släpptes boken Service operations management : improving service delivery skriven av Robert Johnston. Det är den 3e upplagan av kursboken. Den är skriven på engelska och består av 533 sidor. Förlaget bakom boken är FT/Prentice Hall.

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Referera till Service operations management : improving service delivery (Upplaga 3)

Harvard

Johnston, R. (2008). Service operations management : improving service delivery. 3:e uppl. FT/Prentice Hall.

Oxford

Johnston, Robert, Service operations management : improving service delivery, 3 uppl. (FT/Prentice Hall, 2008).

APA

Johnston, R. (2008). Service operations management : improving service delivery (3:e uppl.). FT/Prentice Hall.

Vancouver

Johnston R. Service operations management : improving service delivery. 3:e uppl. FT/Prentice Hall; 2008.

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