av Michael Johnson (2012)
Competing in a Service Economy: How to Create a Competitive Advantage Throu
av Michael D. Johnson, Anders Gustafsson (2008)
Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measure
av Michael D. Johnson, Anders Gustafsson (2007)
Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measure
av Michael D. Johnson (2000)
Decision Science for Housing and Community Development: Localized and Evide
av Michael P. Johnson, Jeffrey M. Keisler, Senay Solak (2015)
Competing in a Service Economy: How to Create a Competitive Advantage Throu
av Michael D. Johnson (2003)