Valarie A. Zeithaml

Services marketing : integrating customer focus across the firm

av Alan Wilson, Valarie A. Zeithaml, Mary Jo Bitner m.fl. (2012)

Services marketing : integrating customer focus across the firm

av Alan Wilson, Valarie A. Zeithaml, Mary Jo Bitner m.fl. (2008)

Services marketing : integrating customer focus across the firm

av Valarie A. Zeithaml (2006)

Services marketing : integrating customer focus across the firm

av Valarie A. Zeithaml (2003)

Services marketing : integrating customer focus across the firm

av Valarie A Zeithaml (2000)